R E P A I R S Frequently Asked Questions

Do I need a Repair Authorization Number? Never. No prior authorization is required. We do need a name and return address inside of the package to avoid the surprising number of items that must be identified as "WHO?" I have older Ikelite equipment. Can it still be repaired? You might check feasibility before sending a very old item for repair. We do have some non-repairable products after being in business for almost 45 years. Lack of parts and inability to obtain certain electronics components has forced us to discontinue the repair or service of several products. Some items that we are no longer able to repair include (but are not limited to): - Ikelite DDL dive watches - Screamers, Mini-C Marks - EO Cords, T-Connectors - Substrobe 150, 225, 300, 400 - Substrobe Ai, Ai/n, 100A - Substrobe M, MS, MV (repair of flooded battery compartment only) Do I need to return the item through my dealer? No. The choice is yours. You may return directly to us or through your dealer. Sending directly to us will certainly be faster. Do I need proof of purchase for a warranty repair? A dated sales slip should be included, but we are lenient about this policy. We are more interested in the opportunity to repair or replace any defective item. Do I need to advise Ikelite that it is coming? No. Please include a brief description of the problem, and/or instructions on what you want us to do. Did we underline the word "brief" and make it bold? Always include name, shipping address, e-mail address, and phone number inside of the package.

Can I get the repaired item back before my trip? In an attempt to return everyones repairs in a timely manner, we appreciate allowing 2 - 3 weeks plus transit time when returning a product for repair. We are famous for performing repairs in a timely manner and at a realistic cost. We will try to meet a specific date if you request emergency service. How do I contact Ikelite if necessary? Phone: 317-923-4523 Fax # : 317-924-7988 E-mail: ikelite@ikelite.com Where should I send the item and what should I include? Pack carefully and include your name and address. A telephone and/or fax number, and an e-mail address will help us to contact you if necessary. Please include a description of the problem, but remember the word is "brief." You may also want to insure the package. Send to: Ikelite Underwater Systems ATTN: Repair Dept. 50 West 33 Street Indianapolis, IN 46208 U.S.A. If outside of the United States: For the separate international customs documentation form that you complete to accompany the shipment, please state or designate that the enclosed products were originally manufactured in the USA and are being returned to the manufacturer for repair service. Every product comes with our commitment to service like nobody else provides.......Nobody!